I can't even begin to compliment this company enough. First of all, their jewelry is stunning. My daughter bought pearl bracelets with initials for her bridesmaids from a store in Savannah, GA but they were two short. We ordered the last two directly from FYB and they came very quickly. These two bracelets were also in beautiful leather pouches. I reached out to the company and asked if they would send 7 other leather pouches and they immediately responded with a yes. They also acknowledged my daughter the bride and said they would send something to her as well. This kind of experience is so unusual these days. I'm so delighted we found FYB and picked their jewelry for such a special occasion.